Ventureteardrops
Ventureteardrops

Privacy Policy

1. Introduction

Vasu Industries Pty Ltd t/a Venture Teardrops (ABN 16 667 016 677 | ACN 667 016 677), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and manage your personal information.

2. What Personal Information We Collect

We may collect the following personal information:

  • Name, email address, phone number, and state/territory (via our contact form)
  • Enquiry details and communication history
  • Browsing data via website analytics (non-identifying)
  • Purchase and warranty registration information

3. How We Collect Personal Information

We collect personal information directly from you when you: complete our contact or enquiry form; request a brochure or factory tour; contact us by phone or email; or purchase a caravan from us.

4. How We Use Your Personal Information

We use your personal information to: respond to your enquiries; process orders and provide after-sales support; manage warranty claims; send product updates or promotional material (where you have opted in); and comply with our legal obligations.

5. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your information to: service agents for warranty or repair work; our finance or insurance partners (with your consent); government bodies if required by law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access using appropriate physical and digital security measures.

7. Your Rights & Access

You have the right to access and correct personal information we hold about you. To make a request, contact us at: info@ventureteardrops.com.au | 16/53-55 Sinclair Road, Dandenong VIC 3175.

8. Cookies & Analytics

Our website may use cookies for analytical purposes. You can disable cookies through your browser settings; however, this may affect site functionality.

9. Complaints

If you have a complaint about how we handle your personal information, please contact us directly. If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Policy Updates

This policy was last updated: March 2026. We may update this policy periodically and will publish changes on our website.